Shipping policy

 

SHIPPING WORLDWIDE

Enemy Clothing ships worldwide. Deliveries are made in cooperation with the postal services and their partners. You will receive your enemy products within three to five business days.

In cases, you as a customer believe that the delivery is delayed in such a way that you no longer wish to fulfill the order, it is your responsibility to cancel the order. In cases where the order has been dispatched, the customer is required to receive the order. Cancellation is not valid until the customer has confirmed with Enemy Clothing either by email or telephone. If a product has been discontinued Enemy Clothing has the right to cancel the purchase and refund the paid amount to the customer. Enemy clothing will notify the customer of a replacement or equivalent products if available.

It is important that you as a customer carefully check your goods / products when you receive your shipment in order to verify that the products are not damaged and correct. If your product is damaged in transport, whether the damage is visible or hidden, you must report this as soon as possible to the carrier. If you receive your item and see that it is damaged or does not match the one you ordered, you shall also contact us within 24 hours from receiving the product.

Any complaints shall be made to our customer service through our Whatsapp number on the contact page. Please supply the order number and the reason for complaint and we will get back to you shortly. Same applies for returns. Defective products returned to Enemy Company should be treated as if they were faultless. It is in all types of returns extremely important that the product is packaged in such a way that it cannot be damaged during transit. Enemy Clothing has the right to replace defective goods with goods of the same model. If the item has been discontinued, the customer will receive a full refund. In the case that a returned product has no errors or faults, Enemy Company will send the product back to the customer.

Enemy Clothing responsibility for errors in connection to delivery is limited to existing conditions of sale. Enemy Company bears no direct or indirect responsibility for example, but not limited to, incompatibility, delivery delays, downtime, data loss, additional work or other economic harm.